Decision details

Consideration was given to the report of the Director of Housing and Environment as contained on pages 13 to 26 of the Book of Reports the report provided an update on the Quarter 3 and 4 Customer Feedback data received in relation to the Council's responsive repairs and kitchen replacement contractor Wates, and the actions being taken as a result of the data to improve the service provided.

AGREED:  (A)     That the update provided in the report be noted.

                   (B)     That a further update be brought back to a future Landlord Services Working Group and also a future Policy and Resources Committee on the complaints handling process.