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Issue - meetings

QUARTERLY PERFORMANCE INDICATORS Q2 2019-20

Meeting: 14/01/2020 - Cabinet (Item 80)

80 Quarterly Performance Indicators Q2 2019-20 pdf icon PDF 220 KB

(Relevant Portfolio Holder: Councillor I Moran)

Additional documents:

Minutes:

The Leader introduced the report of the Corporate Director of Transformation and Resources which presented performance monitoring data for the quarter ended 30 September 2019.

 

In reaching the decision below, Cabinet considered the details as set out in the report before it and accepted the reasons contained therein.

 

RESOLVED  A.      That the Council's performance against the indicator set for the quarter ended 30 September 2019 be noted.

 

                        B.      That the call-in procedure is not appropriate for this item as the report was considered by the Corporate & Environmental Overview and Scrutiny Committee on 5 December 2019.


Meeting: 05/12/2019 - Corporate and Environmental Overview and Scrutiny Committee (Item 48)

48 QUARTERLY PERFORMANCE INDICATORS Q2 2019-20 pdf icon PDF 220 KB

To consider the report of the Corporate Director of Transformation and Resources.

Additional documents:

Minutes:

Consideration was given to the report of the Corporate Director of Transformation and Resources as contained on pages 213 to 228 of the Book of Reports, which presented performance monitoring data for the quarter ended 30 September 2019.

 

The Partnership and Performance Officer provided an update and provided clarification on the points raised, including reference to the following;

 

·         ES08: % locations inspected falling into categories A/B – Grounds Maintenance

·         ES12 &13 % Flytips removed

·         WL132 (Working days lost due to sickness absence) Impact from SORP review

·         WL108 (Average answered waiting time for callers to the contact centre). The Customer Experience Manager provided Members with a presentation at Agenda Item 12 (Customer Contact Centre Call Handling –Performance Indicators)

·         WL90 (% of Contact Centre calls answered)

·         NI192 (Percentage of Household Waste sent for reuse, recycling and composting) LCC / Farrington Recycling Facility

 

RESOLVED:             That the Council's performance against the indicator set for the quarter ended 30 September 2019 be noted.