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QUARTERLY PERFORMANCE INDICATORS (Q4 2019/20)

Meeting: 11/06/2020 - Corporate and Environmental Overview and Scrutiny Committee (Item 75)

75 QUARTERLY PERFORMANCE INDICATORS (Q4 2019/20) pdf icon PDF 768 KB

To consider the report of the Corporate Director of Transformation and Resources.

Minutes:

Consideration was given to the report of the Corporate Director of Transformation and Resources as contained on pages 291 to 310 of the Book of Reports, which presented performance monitoring data for the quarter ended 31 March 2020.

 

The Partnership and Performance Officer provided an update on the latest key performance indicators and explained that detailed Performance Action Plans are now in place where performance falls short of target by 5% 'red category' (Appendix B). She went on to explain that data contained within the report had reflected some of the impact from the early stages of Covid-19.

 

Questions and comments were raised in respect of the following indicators;

 

BV8 % Invoices paid on time

A new electronic process was introduced at the end of March 2020.

 

WL90 % of Contact Centre calls answered

WL108 Average answered waiting time for callers to the Contact Centre

A sustained improvement over the year and remains on target.

 

NI157a – Processing of Major Planning Applications – Annual Target 75%

Exceeds the National performance target of 60%.  It was explained that a low number of applications can have a significant impact on outturn due to possible delays.

 

ES18 No. of fly tip incidents reported 

All fly tips reported are removed if they are on Council land. 

Environmental Enforcement Officers will engage with the landowner of Private Land to report removal.

 

NI192 Percentage of kerbside household waste sent for reuse, recycling and composting

Details of actions contained within Performance Plan (Appendix B5)

A new dedicated post of Waste and Recycling Promotions Officer will be in place July 2020, focusing on identifying areas of low recycling.

 

ES14, 15, 16, 17 Average of missed bins per fortnight 

Concerns raised in respect of target not met.

Details of actions contained within Performance Plan (Appendix B4)

 

HS28 % of properties with a valid Electrical Installation Condition Report (homes and buildings)

It was explained that access to properties may be due to the position relating to restrictions during the current position with Covid-19 Government Guidance. The Partnership and Performance Officer made an undertaking to inform Members of specific data for the current target of 100% not being reached.

 

She explained that information relating to Revenue and Benefits would be presented in detail at Agenda Item 14 by the BTLS Service Director - Revenue and Benefits.

 

In discussion a Member commented that at the previous meeting held 5 March 2020, a suggestion was raised that the Performance Indicators that were performing well could potentially be reset accordingly to reflect this.  The Corporate Director of Transformation and Resources informed the Committee that Officers are currently looking at the Performance Indicators for this financial year.

 

RESOLVED: That the Council's performance against the indicator set for the quarter ended 31 March 2020 be noted.


Meeting: 09/06/2020 - Cabinet (Item 111)

111 QUARTERLY PERFORMANCE INDICATORS (Q4 2019/20) pdf icon PDF 768 KB

(Relevant Portfolio Holder: Councillor A Yates)

Minutes:

Councillor Yates introduced the report of the Corporate Director of Transformation and Resources which presented performance monitoring data for the quarter end 31 March 2020.

 

In reaching the decision below, Cabinet considered the details as set out in the report before it and accepted the reasons contained therein.

 

RESOLVED:   A       That the Council's performance against the indicator set for the quarter period ended 31 March be noted.

 

                        B     That the call-in procedure is not appropriate for this item as the report will be submitted to the meeting of the Corporate and Environmental Overview and Scrutiny Committee on 11 June 2020.