Issue - meetings
Customer Feedback - Annual Report 2023-2024
Meeting: 16/10/2024 - Council (Item 37)
37 Complaints Annual Report 2023-2024 
PDF 202 KB
To consider the report of the Assistant Director of Corporate & Customer Services.
Additional documents:
- Appendix 1 - Customer Feedback Policy, item 37
PDF 275 KB
- Appendix 2 - Continuous Improvement Plan, item 37
PDF 190 KB
- Appendix 3 - Annual Self Assessment, item 37
PDF 353 KB
Minutes:
Consideration was given to the report of the Assistant Director of Corporate & Customer Services, as contained on pages 209 to 286 of the Book of Reports, which presented the annual performance data in relation to Complaints received between 1 April 2023 to 31 March 2024, the Council's continuous improvement plan for the same period, evidencing the Council's commitment to learning from complaints and the annual self-assessment against the Housing Ombudsman statutory complaint handling code.
RESOLVED: In accordance with the requirements of the Housing Ombudsman Complaint Handling Code, the performance data, continuous improvement plan and self-assessment be noted.