Issue - meetings

Customer Engagement Strategy

Meeting: 21/11/2019 - Executive Overview & Scrutiny Committee (Item 37)

37 Customer Engagement Strategy 2020 - 2022 pdf icon PDF 153 KB

To consider the report of the Corporate Director of Transformation & Resources (Interim) and Corporate Director of Place & Community.

Additional documents:

Minutes:

Consideration was given to the joint report of the Corporate Director of Transformation & Resources and Corporate Director of Place and Community as contained on pages 217 to 246 of the Book of Reports, which sought approval of the Customer Engagement Strategy and associated action plans.  The report had previously been considered by Cabinet at its meeting on 5 November 2019.

 

The Customer Engagement Manager attended the meeting, referring to details as set down in the report, provided clarification on the issues raised and responded to questions.

 

RESOLVED: That the proposed Customer Engagement Strategy 2020-2022 be noted.


Meeting: 05/11/2019 - Cabinet (Item 62)

62 Customer Engagement Strategy 2020 - 2022 pdf icon PDF 153 KB

(Relevant Portfolio Holders: Councillors I Moran & J Wilkie)

Additional documents:

Minutes:

Councillor J Wilkie introduced the joint report of the Corporate Director of Transformation & Resources (Interim) and Corporate Director of Place & Community which sought approval of the Customer Engagement Strategy and associated action plans.

 

Minute no. 18 of the Landlord Services Committee (Cabinet Working Group) held on 30 October 2019 was circulated at the meeting.

 

In reaching the decision below, Cabinet considered the minute of the Landlord Services Committee and the details as set out in the report before it, and accepted the reasons contained therein.

 

 

RESOLVED  A.      That the Strategy and associated action plans be approved.

 

                        B.      That the Corporate Director of Transformation and Resources (Interim) and the Corporate Director of Place & Community, in consultation with the relevant Portfolio Holders, be authorised to amend the Strategy and action plans having considered agreed comments of the Executive Overview and Scrutiny Committee.

 

                        C.     That call-in is not appropriate for this item as the report is being submitted to the next meeting of the Executive Overview and Scrutiny Committee on 21 November 2019.