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Agenda item

Internal Audit Activities - Quarterly Update

To consider the report of the Borough Treasurer.

Minutes:

Consideration was given to the report of the Borough Treasurer as contained on pages 419-432 of the Book of Reports. The purpose of the report was to advise of the progress against the 2019/20 Internal Audit Plan.

 

The Internal Audit Manager presented the Internal Audit Activities, Quarterly Update Report.

 

Comments and questions were raised in respect of the following:

·         Services which have been reviewed and require further reports to come back before the Committee.

·         Homecare Link update to be deferred to next meeting

·         Issues with contacting the customer services contact centre

·         Alternative ways to present performance indicators to make them more meaningful.

·         Risk management training following the SORP process for people in new employment positions and update to be provided in due course.

 

RESOLVED: That the progress in the year to date be noted.

Supporting documents: