Issue - meetings

(Relevant Portfolio Holder: Councillor I Moran)

The Leader introduced the report of the Corporate Director of Transformation and Resources which presented performance monitoring data for the quarter ended 31 December 2019.

Minute No. 60 of the Corporate and Environmental Overview and Scrutiny Committee held on 5 March 2020 was circulated at the meeting.

In reaching the decision below, Cabinet considered the Minute of the Corporate & Environmental Overview and Scrutiny Committee and the details as set out in the report before it, and accepted the reasons contained therein.

RESOLVED  A.      That the Council’s performance against the indicator set for the quarter ended 31 December 2019 be noted.

B.     That the call-in procedure is not appropriate for this item as the report was submitted to the meeting of the Corporate & Environmental Overview & Scrutiny Committee on 5 March 2020.

To consider the report of the Corporate Director of Transformation & Resources.

Consideration was given to the report of the Corporate Director of Transformation and Resources as contained on pages 257 to 270 of the Book of Reports, which presented performance monitoring data for the quarter ended 31 December 2019.

The Partnership and Performance Officer provided an update and provided clarification on the points raised in respect of the following performance indicators;

·         ES18 No of Flytip incidents reported

·         BV8 % Invoices paid on time

·         WL132 FTE working days lost due to sickness absence per average FTE

·         WL108 Average answered waiting time for callers to the Contact Centre

·         WL90 % of Contact Centre calls answered

·         HS1 % Housing repairs completed in timescale

·         WL131 No. Social Media followers (WLBC FB, Twitter)

·         ES14,15,16,17 Average of missed bins per fortnight

·         ES01 No. grass cuts undertaken on the highway between April - October

The Corporate Director Transformation and Resources responded to a question in respect the measurement of climate change and the Carbon Reduction Strategy.

RESOLVED: That the Council's performance against the indicator set for the quarter ended 31 December 2019 be noted.