Issue - meetings

To consider the report of the Corporate Director of Transformation and Resources.

Consideration was given to the report of the Corporate Director Transformation and Resources as contained on pages 15 to 34 of the Book of Reports, which presented performance monitoring data for the quarter ended 30 June 2020.

The Partnership and Performance Officer provided an update on the latest key performance indicators. She explained that there had been a temporary contractual suspension of some SLAs relating to the Revenues and Benefits Service. The outturn data is detailed for information at Appendix A. 

She also explained that following comments from Members, there had been a review of some targets where performance was consistently achieved.  These targets were approved by Cabinet held 8 September 2020 as detailed below and also highlighted at Appendix A.

ES04% locations inspected falling into categories A/B – Litter 85% to 90%

ES06% locations inspected falling into categories A/V- Dog Fouling 85% to 90%

ES11% locations inspected falling into categories C/D-Detritus 15% to 10%

Questions and comments were raised in respect of the following indicators;

BV8% Invoices paid on time

Some Improvements, but still below target.

NI157a - Processing of Planning Applications – Major Applications;

NI157b - Processing of Planning Applications - Minor Applications;

NI157c - Processing of Planning Applications - Other Applications;

It was explained that the Planning Service will undergo a service review due to begin this autumn.  As part of this process the Performance Indicator targets will be reviewed as part of this.

NI191- Kerbside residual household waste per household (Kg)

Very low collection noted – The detail behind improvement to be provided to Members.

TS11% -  Rent loss through dwellings being vacant

Impact due to change over of contractor and Government response to Covid.

WL108 - Average answered waiting time for callers to the contact centre

The Chairman suggested that at the point of the target revision, that this should be changed from the current 145 seconds. 

It was explained that the volume of calls were significantly lower in quarter 1.

ES07% of locations inspected falling into categories C/D Overflowing Litter Bins

The Chairman discussed the task of anti-littering Campaigns and suggested that resources be provided in regard to enable staffing evening and weekend working to support the Calendar of these events to take place. He requested that the Cabinet Portfolio Holder explore requesting a budget to support this.  Members of the Committee were fully in support of this suggestion.

The Chairman thanked all Services for their hard work in a challenging time.

RESOLVED:

A.           That the Council's performance against the indicator set for the quarter ended 30 June 2020 be noted.

B.           That the relevant Portfolio Holder be asked to explore the possibility of a budget to support evening and weekend staffing of 'Clean Up Campaign' calendar of events.

(Relevant Portfolio Holder: Councillor A Yates)

Consideration was given to the report of the Corporate Director of Transformation and Resources, which presented the performance monitoring data for the quarter ended 30 June 2020.

In reaching the decision below, Cabinet considered the details as set out in the report before it and the reasons contained therein.

RESOLVED:   A.      That the Council’s performance against the indicator set for the quarter ended 30 June 2020 be noted.

B.      That the revised targets, outlined in paragraph 4.6 of the report and Appendix A, be approved.

C.      That the call-in procedure is not appropriate for this item as the report will be submitted to the meeting of the Corporate & Environmental Overview & Scrutiny Committee on 17 September 2020.