Issue - meetings

(Relevant Portfolio Holder: Councillor I Moran)

Councillor Ian Moran introduced the report of the Corporate Director of Transformation & Resources, which sought approval for the Corporate Performance Reporting for 2022/23.

A copy of the minute of Executive Overview & Scrutiny Committee held on 24 February 2022 had been circulated prior to the meeting.

A Motion had been circulated, which was moved and seconded.

A vote was taken, the Motion was CARRIED.

In reaching the decision below, Cabinet considered the details set out in the report before it, the reasons contained therein and the agreed comments of the Executive Overview & Scrutiny Committee.

RESOLVED:   A.     That the suite of Key Performance Indicators (KPIs) and targets in Appendix A are approved and adopted for reporting as part of a Council Plan Corporate Delivery Plan to evidence progress with the Council Plan.

B.     That in respect of PI WL108 'Average answered waiting time for callers to the Contact Centre (seconds)' and the request from Executive Overview & Scrutiny Committee to change the proposed target for 2022/23 from 145 seconds to 60 seconds, that officers undertake an evidence-based evaluation to model this, and the additional resources required and bring back a report to Cabinet for consideration.

C.     That in respect of PI WL157a 'No. visits to Leisure Facilities' and PI WL159 'No. attending Parks and Countryside events' the figures for 2022/23 be revised in accordance with the changing legislation.

D.     That a proposed new PI be formulated to reflect staff turnover/vacancy levels.

E.     That the Corporate Director of Transformation and Resources, in consultation with the Leader of the Council as Portfolio Holder, be authorised to finalise and amend the suite (Appendix A) and to make necessary amendments to the suite in year in response to any issues that may arise, for example government policy or collection mechanisms.

To consider the report of the Corporate Director of Transformation and Resources.

Consideration was given to the report of the Corporate Director of Transformation and Resources as contained on pages 1607 to 1620 of the Book of Reports, which was to seek approval for the Corporate Performance Reporting for 2022/23.

The Partnership and Performance Officer outlined the report and explained that the targets for the KPI's have been set following consideration by services based on current expectations and are reported on a quarterly basis.

She outlined the following proposed changes:

· Remove: WL164: Savings within financial year (since no savings

requirement identified in the Medium-Term Financial Strategy)

· Remove NI191: Kerbside residual household waste per household (Kg)

(still to be monitored in-service; promotion but limited Council influence on

outturn)

· Replace: B1: Time taken to process Housing Benefit/Council Tax Support

new claims change events with B5: Time taken to process Housing Benefit

new claims and change events (CTS still to be monitored in-services, but

CTS timescales largely determined by UC process.

She explained that the PI, WL161- Affordable Housing units via Tawd Valley Developments target could not specifically be given a figure ahead of decisions of Council held on 23 February 2022.

She also informed that there were no changes proposed to Appendix B, 'Council Vision and Priorities'.

Comments and questions were raised in respect of the following:

·         Senior Management and Staff turnover

·         Covid / Impact on Leisure Centres

·         New Leisure Facilities data; demand for Services; trends local/National

·         To scrutinise individual performance figures for each Leisure Centre

·         Park and Countryside events such as the 'Green Fayre' may now take place due to lifting of restrictions; figures to be updated to reflect this

·         Potential for 'Park Runs' also to be included - Park and Countryside events

RESOLVED: That the Committee considered and noted the suite of Key Performance Indicators 2022/23 (Appendix A) and that the following agreed comments be passed to Cabinet on 8 March 2022 for their consideration:

1.    That the PI WL108 Average answered waiting time for callers to the Contact Centre (seconds), to change the proposed target for 2022/23 from 145 seconds to 60 seconds.

2.    That PI WL157a No. visits to Leisure Facilities proposed annual target 2022/23 be increased to reflect the new Government guidance in respect of Covid restrictions ending.

3.    That PI WL159 No. attending Parks and Countryside events, proposed annual target 2022/23 be increased to reflect the new Government guidance in respect of Covid restrictions ending and that major events may now take place.

4.    That a proposed new PI be formulated to reflect staff turnover/vacancy levels.