Issue - meetings
Results of Citizen Survey 2022
Meeting: 15/11/2022 - Cabinet (Item 44)
44 Results of Citizen Survey 2022 
PDF 75 KB
To consider the report of the Corporate Director of Transformation, Housing and Resources.
(Relevant Portfolio Holder: Councillor Adam Yates)
Additional documents:
- Appendix 1 WLBC Resident Survey Report 2022, item 44
PDF 1 MB
- Appendix 2 Survey General Public with 2019 comparables, item 44
PDF 447 KB
- Appendix 3 - Stakeholder Survey Results, item 44
PDF 79 KB
- Appendix 4 LGA Satisfaction Poll, item 44
PDF 2 MB
- Exec Min Citizen Survey, item 44
PDF 190 KB
Minutes:
The Leader introduced the report of the Corporate Director of Transformation, Housing & Resources, which detailed the results of the Citizen Survey 2022.
The Minute of the Executive Overview & Scrutiny Committee had been circulated prior to the meeting.
In reaching the decision below, the Cabinet considered the report before it and the recommendations contained therein.
RESOLVED: A. That the results of the Citizens Survey, attached as an Appendix, be noted, and the main results reports be published on the Council website and submitted to the Local Government Association (LGA).
B. That the proposals for future actions set out in Section 7 of the report be endorsed.
Meeting: 03/11/2022 - Executive Overview & Scrutiny Committee (Item 45)
45 Results of Citizen Survey 2022 PDF 74 KB
To consider the report of the Corporate Director of Transformation, Housing and Resources.
Additional documents:
- Appendix 1 WLBC Resident Survey Report 2022, item 45
PDF 1 MB
- Appendix 2 Survey General Public with 2019 comparables, item 45
PDF 447 KB
- Appendix 3 - Stakeholder Survey Results, item 45
PDF 79 KB
- Appendix 4 LGA Satisfaction Poll, item 45
PDF 2 MB
Minutes:
Consideration was given to the report of the Corporate Director of Transformation, Housing and Resources as contained on pages 367 to 464 of the Book of Reports, which presented the results of the Citizen Survey 2022.
The Digital Communications Manager outlined the report and defined both the 'open access' and 'closed' survey results to Members.
Comments and questions were raised as follows:
· Lack of local media
· Officer Task & Finish Group – Improve communication
· Poor response from males18-34
· Overall response rate of 20%
· Frequency of Citizen Survey – Biennial to give a time cycle to review and implement actions prior to the next consultation
RESOLVED:
A That the Citizen Survey 2022 be noted and passed to Cabinet for their consideration.
B. That the Minute of Executive Overview & Scrutiny held 3 November 2022 be presented to the Officer Task and Finish Group.
C. That the findings of the Officer Task and Finish Group activities and Action Plan be presented to a future meeting of Executive Overview & Scrutiny Committee.