Issue - meetings
Corporate Performance Management 2019/20
Meeting: 28/03/2019 - Executive Overview & Scrutiny Committee (Item 63)
63 Corporate Performance Management 2019/20 
PDF 199 KB
To consider the report of the Director of Housing and Inclusion.
(Portfolio Holder: Councillor I Moran)
Additional documents:
Minutes:
Consideration was given to the report of the Director of Housing and Inclusion, as contained on pages 975 to 988 of the Book of Reports, which sought approval for the Suite of Performance Indicators to be adopted as the Council’s Corporate PI Suite 2019/20.
Comments and questions were raised in respect of the following:
- WL108 'Average answered waiting time for callers to the contact centre (seconds)
- Service Now progress
RESOLVED: That the Suite of Performance Indicators 2019/20 (Appendix A) be noted and the Director of Housing and Inclusion be asked to prepare a report for a future meeting in relation to current performance levels for waiting times for callers to the contact centre and future performance targets, with a view to introducing a mechanism for answering calls within 30 seconds.
Meeting: 12/03/2019 - Cabinet (Item 91)
91 Corporate Performance Management 2019/20 PDF 199 KB
(Portfolio Holder: Councillor I Moran)
Additional documents:
Minutes:
The Leader introduced the report of the Director of Housing and Inclusion which sought approval of the Suite of Performance Indicators to be adopted as the Council’s Corporate PI Suite 2019/20.
In reaching the decision below, Cabinet considered the details as set out in the report before it and accepted the reasons contained therein.
RESOLVED A. That the Suite of Performance Indicators 2019/20 (Appendix A to the report) and targets identified be approved and adopted as the Council’s Corporate PI Suite 2019/20.
B. That the Director of Housing & Inclusion, in consultation with the Leader of the Council as Portfolio Holder, be authorised to finalise and amend the suite having regard to agreed comments from Executive Overview and Scrutiny Committee made on 28 March 2019, and to make necessary amendments to the suite in year in response to any issues that may arise, for example government policy or collection mechanisms.
C. That call-in is not appropriate for this item as it is being considered at the next meeting of Executive Overview & Scrutiny Committee on 28 March 2019.