Issue - meetings

To consider the report of the Director of Housing and Inclusion.

(Relevant Portfolio Holder: Councillor I Moran)

Consideration was given to the report of the Director of Housing and Inclusion, as contained on pages 13 to 29 of the Book of Reports, which presented the performance monitoring data for the quarter ended 31 March 2019.      

The Partnership & Performance Officer provided an update in relation to indicators HS28 (properties with a valid Electrical Installation Condition Report) HS30 (non-domestic properties with fire risk) WL18 (use of leisure and cultural facilities) and WL121 (sickness management training).              .

Comments and questions were raised in respect of the following:

·         B1 (Time taken to process Housing Benefit/Council Tax Benefit new claims and change events).

·         WL108 (average answered waiting time for callers to the Contact Centre) – charges to residents waiting on a call following notification of a call-back request, length of time for a call-back/how call-backs are prioritised, working patterns of residents contacting the Council.

The Deputy Director of Housing and Inclusion reported that within the last 8 weeks performance had been above the indicator and that shift patterns and flexible lunch breaks for high volume call times are to be reviewed.  He referred to the increase of residents accessing the customer portal.

·         N192 (% of household waste sent for reuse, recycling and composting) – numbers fallen, mixed waste units at the tipping sites.

The Director of Leisure and Environment responded to the comments on the above indicator and advised that she would refer relevant comments Lancashire County Council.

RESOLVED:     That the Council's performance against the indicator set for the quarter ended 31 March 2019 be noted.

(Relevant Portfolio Holder: Councillor I Moran)

The Leader introduced the report of the Director of Housing and Inclusion which presented performance monitoring data for the quarter ended 31 March 2019.

In reaching the decision below, Cabinet considered the details as set out in the report before it and accepted the reasons contained therein.

RESOLVED  A.      That the Council’s performance against the indicator set for the quarter ended 31 March 2019 be noted.

B.     That the call-in procedure is not appropriate for this item as the report will be submitted to the meeting of the Corporate & Environmental Overview & Scrutiny Committee on 11 July 2019.