Issue - meetings

Quarterly Performance Indicators Q1 2019-20

Meeting: 10/10/2019 - Corporate and Environmental Overview and Scrutiny Committee (Item 34)

34 Quarterly Performance Indicators Q1 2019-20 pdf icon PDF 218 KB

To consider the report of the Director of Housing and Inclusion.

 

Additional documents:

Minutes:

Consideration was given to the report of the Director of Housing and Inclusion as contained on pages 173 to 192 of the Book of Reports, which presented the performance monitoring data for the quarter ended 30 June 2019.

 

The Partnership and Performance Officer provided an update in relation to WL133 (No of visitors to Chapel Gallery), HS28 % of properties with a valid Electrical Installation Report (homes and buildings), WL143% of Direct Dial calls answered, LE03,04,05 Average Number of missed bins per fortnight for refuse, garden waste, recycling.

 

Comments and questions were raised in respect of the following:

 

·         WL108 Average answered waiting times for callers to the Contact Centre –

 

RESOLVED:  A.       That the Council's performance against the indicator set for the quarter ended 30 June 2019 be noted.

 

B.         That the Deputy Director of Housing and Inclusion be invited to the next meeting of the Committee on 5 December 2019, to provide Members with further information in respect of performance, future structure, digital agenda, resource implications and future targets in relation to WL108 (average waiting times for callers to the Contact Centre).

 


Meeting: 10/09/2019 - Cabinet (Item 35)

35 Quarterly Performance Indicators Q1 2019-20 pdf icon PDF 218 KB

(Relevant Portfolio Holder: Councillor I Moran)

Additional documents:

Minutes:

The Leader introduced the report of the Director of Housing and Inclusion which presented performance monitoring data for the quarter ended 30 June 2019.

 

In considering performance targets LE01 and LE02 in relation to grass cutting, the Leader highlighted the current arrangements for weed control in the Borough and circulated a motion at the meeting in this regard (as contained on pages 471 and 472 of the Book of reports).

 

In reaching the decision below, Cabinet considered the comments and motion from the Leader and details as set out in the report before it and accepted the reasons contained therein.

 

RESOLVED  A.      That the Council’s performance against the indicator set for the quarter ended 30 June 2019 be noted.

 

                        B.      That a team of four Operatives be employed for 12 weeks at a cost of £23,834 to undertake intense weed scraping across the Borough.

 

                        C.     That a sweeper be hired for a 12 week period at a cost of £6,800 to work along with the manual teams.

 

                        D.     That the budget for this initiative be met from the appropriate corporate reserve.

 

                        E.      That a suitable contribution be sought from Lancashire County Council for the expenditure now authorised and review the provision of weed control for 2020/21.

 

F.      That the call-in procedure is not appropriate for this item due to the urgent need to undertake revised arrangements in respect of weed control under items B to E (inclusive) and, otherwise that the call-in procedure is not appropriate for this item as the report will be submitted to the meeting of the Corporate & Environmental Overview & Scrutiny Committee on 10 October 2019.