To provide details on the level of resource required to enable the target for "WL108 average answered wait time for callers to the contact centre", to reduce to 60 seconds.
Decision type: Non-key
Decision status: For Determination
Notice of proposed decision first published: 10/08/2022
Decision due: 6 Sep 2022 by Executive Overview & Scrutiny Committee
Decision due: 13 Sep 2022 by Cabinet
Lead member: Portfolio Holder for Finance
Lead director: Deputy Chief Executive
Contact: Christina Docherty, Customer Contact Centre Manager Email: christina.docherty@westlancs.gov.uk.