Issue details

Customer Contact Centre Call Handling - WL108 Performance Indicator

To provide details on the level of resource required to enable the target for "WL108 average answered wait time for callers to the contact centre", to reduce to 60 seconds.

Decision type: Non-key

Decision status: For Determination

Notice of proposed decision first published: 10/08/2022

Decision due: 6 Sep 2022 by Executive Overview & Scrutiny Committee

Decision due: 13 Sep 2022 by Cabinet

Lead member: Portfolio Holder for Finance

Lead director: Corporate Director of Transformation, Housing & Resources

Contact: Christina Docherty, Customer Contact Centre Manager Email: christina.docherty@westlancs.gov.uk.